Returns Policy
Please read the entire page before you return
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since you received your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused (Since they are adult toys and lingerie) and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase directly back to us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@adultsfunx.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@adultsfunx.com and send your item to: {physical address}.
How to return your products?
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When returning your product, please make sure you provide the following details by emailing admin@adultsfunx.com:
- Your original order confirmation or invoice you received with your product.
- The reason why you are returning the product.
- Your instructions inform us what we could do to resolve this issue.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need further help?
Email us at admin@adultsfunx.com for questions related to refunds and returns.